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CUSTOM PRODUCTS
Ferrovivo offers an exclusive service of custom design.
Find out how to customize and make your own unique product.
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CONTACT US
If you need help or additional product information please contact us at info@ferrovivo.it.
0761.27.04.84
PAYMENT AND DELIVERY
On this page you can find information about delivery and payment options.
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Once you have chosen your Ferrovivo, conclude your order using these payment options.
Delivery times are 30 business days, this is because we prefer to give our customers a wide choice of shapes and colours rather than a limited choice for immediate delivery.

PAYMENT OPTIONS
International Bank transfer: The bank transfer must be made before shipment by sending a copy by e-mail.
PayPal: Login into your PayPal account and confirm payment.
Credit Card: safe payment by credit card through Paypal or KeyClient

DELIVERY
Ferrovivo ships to any of the following countries:
Italy, Austria, Belgium, Denmark, Finland, France (no islands), Germany, Greece, Greece islands, Ireland, Netherlands, Portugal (no islands), Spain (no islands), Sweden, Switzerland, United Kingdom.

When the product is ready to ship, you will be notified via e-mail. The product will be delivered to your address in 3 to 4 business days.
Your order will be shipped by GLS courier.

SALES TERMS AND CONDITIONS
These general terms and conditions regulate the purchase of products online through the website www.ferrovivo.it owned by Ferro Vivo s.r.l. with head office in Strada Capretta 11/E 01100 Viterbo Tel. 0761-270484, VAT Reg. No. 01773740566.

These Sales Terms and Conditions ("Terms & Conditions”) apply to purchases and deliveries of Products in Europe made through our website. Please read these Terms & Conditions carefully before placing an Order. You confirm to have read and accept these Terms & Conditions when placing an Order through our website, confirming to accept these Terms & Conditions unconditionally.

If you need additional information of if you have any question regarding these Terms & Conditions, please contact us at the numbers listed under the Contact section.

The purchases will be regulated by the provisions of the Italian Legislative Decree no. 185 dated 22/05/1999 while privacy protection will be regulated by the provisions of Italian Legislative Decree 196/03.

These Conditions, along with your Order Confirmation, constitute the contract between the parties having as subject-matter the purchase of the Products to which no other terms and conditions will be applied. The contract can be amended only through a mutual agreement made in writing or via email.

A copy of these Terms & Conditions can be stored digitally or printed by all users of the website.

SALES PRICES AND METHOD OF PAYMENT
All sales prices of the products shown in the website www.ferrovivo.it include VAT.
The customer is responsible for payment shipment costs and these will be specified during the purchase procedure.
The purchase contract is finalised when the user completes the provided form and agrees to buy the products online.
The customer can pay for the ordered goods using the method of payments indicated online when making the purchase.
If payment is made via bank transfer, a copy of the bank transfer receipt must be forwarded by email at least 5 business days before the agreed delivery date.
Cash on delivery payment costs Euro 5 (five) and is applicable only in Italy.

DELIVERY TIMES
The delivery times of standard products are 30 (thirty) business days as of our order confirmation.
Standard products are all products listed in the production section in the website.
Products under the SPECIAL SALE section are normally readily available.

CUSTOMISED PRODUCT ORDERS
To make a customisable order, simply fill out the contact form under the CUSTOMISABLE section and wait to be contacted by one of our designers to get more information and receive a project proposal.
Normally, changes made affect 30% more on the price list (addition of elements, change in size by a few centimetres) For major changes of standard products, a quotation will be provided prior to making the drawings.
The staff of Ferrovivo will complete the project and forward it by email.
For customisable works, an advance payment via bank transfer of 30% of the total costs must be made.

RIGHT OF WITHDRAWAL
In compliance with article 5 of the Italian Legislative Decree no. 185 dated 22 May 1999, the customer has the right to withdraw from the contract by returning the goods received and obtaining a reimbursement of the paid price.
If the consumer is not satisfied with the purchase, the latter has the right to withdraw from the contract without incurring any penalty and without giving any reason whatsoever, within 10 business days effective after the receipt date of the purchased good.
All costs for returning products should be borne by the customer who may return the products to the seller’s premises directly or through any other means. All items should be returned in the same conditions as they were delivered with their original package, manuals or booklets that came with the package and original packaging. Goods may not be returned under any other conditions.
To exercise the withdrawal right, the customer must send an email to info@ferrovivo.it within the term indicated above.
Ferro Vivo s.r.l., owner of the website www.ferrovivo.it will accept any goods that are returned, reserving the right to ascertain whether the goods are returned in the same condition as they were delivered, including their original packaging. If so, Ferro Vivo shall repay the amount to the consumer for the purchased products.
Transportation expenses incurred to deliver the products to the customer and for any products returned to Ferro Vivo s.r.l., owner of the website, www.ferrovivo.it, are not refundable.

GOVERNING LAW
Any dispute arising between the Parties shall be settled by the Court of Viterbo (Italy).

PRODUCTS
The colour of the products may vary slightly from the actual colours due to the various views in the monitor.
Ferrovivo may implement small changes to products with the purpose of improving their functional features and aesthetics.
Ferrovivo reserves the right to make changes without any prior notice.

DELIVERY AND SHIPMENT COSTS
Once the product is ready you will be contacted by email by our delivery office to inform you about the shipment number. You may trace your shipment on the courier’s website using this number. The delivery should take place within 5 business days. We advise you to provide a delivery address where the courier can always find someone (e.g. business address).
Ferrovivo will not be held liable for any delays due to the courier, or delays during holiday seasons.


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FERROVIVO Srl
Headquarters and Executive offices:
Strada Toscanese 71/K - 01100 Viterbo - Italy
P.IVA, CF , N.I. R.I.: 01773740566 - REA VT: 127972 - c.s. 10.000 euro i.v.
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